Return & Refund Policy

At Gehno, every product is thoughtfully handcrafted and carefully inspected before dispatch.

No Return Policy

Due to the nature of our products, we do not accept returns, exchanges, or refunds for:

• Change of mind
• Personal preferences
• Incorrect product selection by the customer
• Minor variations in colour, finish, texture, or detailing arising from handcrafted production
• Differences caused by screen resolution, photography, or lighting

Damaged or Incorrect Products

In the unlikely event that you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To initiate a claim, customers must share:

• Order number
• Clear photographs of the product
• Images of the packaging received

Upon verification and approval, Gehno may offer:

• A replacement product, or

• A refund, at our sole discretion

Refund Processing

If a refund is approved, it will be processed to the original payment method within 7–10 business days after approval.

Claim Review

All claims are subject to inspection and verification by our team. Gehno reserves the right to reject claims that do not meet the above requirements.